Terms & Conditions of Website Use

Welcome to Cold Moose (referred to as “Cold Moose,” “we,” “us,” or “our”).
These Terms and Conditions (“Terms”) govern your access to and use of our website https://coldmoose.ca (the “Website”) and any products, services, digital content, or related features offered by us (collectively, the “Services”).

By accessing, browsing, or using our Website or Services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or Services.

1. Acceptance of Terms

By accessing or using this Website, you:

• Confirm that you are at least the age of majority in your province or territory of residence, or have the consent of a parent or guardian; and
• Agree to comply with and be bound by these Terms and all applicable laws and regulations.

Cold Moose reserves the right to update or modify these Terms at any time without prior notice. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use after changes constitutes acceptance of the new Terms.

2. About Cold Moose

Cold Moose is a [describe your business briefly — e.g. “provider of refrigeration and cold storage solutions across Canada, offering design, installation, and maintenance services for commercial and industrial clients.”]

Our registered office is located at:
[Insert Address]
Contact Email: [Insert Email]
Phone: [Insert Phone Number]

3. Use of the Website

You agree to use our Website and Services only for lawful purposes and in accordance with these Terms.
You agree not to:

• Use the Website in any manner that violates any applicable local, provincial, national, or international law or regulation;
• Attempt to gain unauthorized access to any portion of the Website or our systems;
• Use automated systems (e.g. bots, scrapers) to collect data from the Website;
• Interfere with the proper functioning of the Website or any activity conducted on it;
• Impersonate Cold Moose, our employees, or any other person or entity;
• Upload or transmit malicious code, viruses, or any other harmful materials.

We reserve the right to suspend or terminate your access if you violate these Terms.

4. Accounts and Registration

Certain features of our Services may require you to create an account.
You agree to:

• Provide accurate, current, and complete information during registration;
• Keep your login credentials confidential and secure; and
• Notify us immediately if you suspect unauthorized access or misuse of your account.

We reserve the right to disable any account that violates these Terms or poses security risks.

5. Products, Services, and Pricing

• All descriptions, images, pricing, and availability of products or services are subject to change without notice.
• Cold Moose strives for accuracy but does not guarantee that product descriptions or other content are error-free or complete.
• We reserve the right to correct any errors, inaccuracies, or omissions, and to cancel or modify orders affected by such errors.
• Prices are in Canadian Dollars (CAD) unless stated otherwise and are subject to applicable taxes.

If a product or service you ordered becomes unavailable, we may contact you to offer alternatives, a refund, or cancellation.

6. Orders and Payment

• By placing an order through our Website, you agree to provide complete and accurate payment information.
• We accept payment methods as displayed at checkout.
• All payments are processed securely through third-party providers (e.g. Stripe, PayPal, etc.), and we do not store full credit card details.
• Cold Moose reserves the right to refuse or cancel orders suspected of fraud, unauthorized use, or errors in pricing or availability.

Once payment is confirmed, you will receive an order confirmation via email.

7. Shipping, Delivery & Installation

• Delivery timelines and installation schedules (if applicable) will be communicated during or after purchase.
• Shipping and installation are subject to external conditions (e.g. weather, supplier availability, logistics).
• Cold Moose is not liable for delays beyond our reasonable control.
• Risk of loss or damage passes to you upon delivery or installation (as applicable).

8. Returns, Refunds & Cancellations

We aim to ensure customer satisfaction.

• Return, exchange, or refund requests are subject to our Return Policy(available on our Website).
• Products must be unused, in original packaging, and accompanied by proof of purchase.
• Custom-built or installed products may be non-refundable except for manufacturing defects.
• Refunds are processed to the original payment method after inspection and approval.

9. Intellectual Property Rights

• All content on this Website — including but not limited to text, graphics, images, logos, videos, software, and design elements — is the property of Cold Mooseor its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.
• You may view, download, and print materials for personal, non-commercial use only, provided you do not modify or remove any copyright or proprietary notices.
• You may not reproduce, distribute, modify, display, or create derivative works from any material on this Website without prior written permission from Cold Moose.

10. User-Generated Content (if applicable)

If you submit, upload, or post content (such as reviews, testimonials, comments, or media), you grant Cold Moose a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, display, and distribute that content in connection with our business and marketing.

You agree that:

• Your submissions are accurate and lawful;
• You own or have the rights to share the content;
• Your content will not violate any third-party rights or applicable laws.

Cold Moose reserves the right to remove or edit any content that violates these terms or is deemed inappropriate.

11. Privacy and Data Protection

Your privacy is important to us.
Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws.

12. Third-Party Links and Tools

Our Website may contain links to third-party websites or services not owned or controlled by Cold Moose.

• We are not responsible for the content, accuracy, or practices of such third parties.
• Accessing third-party links is at your own risk and subject to their terms and privacy policies.

13. Limitation of Liability

To the maximum extent permitted by law:

• Cold Moose and its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of our Website or Services, including loss of data, revenue, or profits.
• We make no warranties, representations, or guarantees about the accuracy or reliability of the Website’s content or that it will be error-free, secure, or uninterrupted.

If you are dissatisfied with the Website or any part of these Terms, your sole remedy is to discontinue using the Website.

14. Indemnification

You agree to indemnify and hold harmless Cold Moose, its affiliates, officers, employees, and agents from any claims, damages, liabilities, losses, or expenses (including legal fees) arising from:

• Your use or misuse of the Website or Services;
• Your violation of these Terms or applicable law; or
• Your infringement of any third-party rights.

15. Termination

Cold Moose reserves the right to terminate or suspend access to the Website or your account (if any) at any time, without notice, for any reason — including breach of these Terms, unlawful conduct, or technical maintenance.

Sections that, by their nature, should survive termination (e.g. Intellectual Property, Limitation of Liability, Indemnification) will continue to apply.

16. Disclaimer of Warranties

The Website and Services are provided on an “as is” and “as available” basis.
Cold Moose makes no representations or warranties, express or implied, regarding:

• The accuracy, completeness, or reliability of the content;
• The availability, security, or performance of the Website;
• That any errors or defects will be corrected.

All implied warranties of merchantability, fitness for a particular purpose, and non-infringement are expressly disclaimed.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of [Insert Province, e.g. Ontario / Alberta / British Columbia] and the federal laws of Canada applicable therein.

Any disputes shall be submitted to the exclusive jurisdiction of the courts located in that province.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any additional policies posted on the Website, constitute the entire agreement between you and Cold Moose regarding your use of our Website and Services.

20. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Cold Moose
Head office and manifecturing plant | production unit :  41 Ardelt Pl. Unit 2, Kitchener, ON N2C 2C8
+1-519-707-1373
info@coldmoose.ca